Wednesday, February 3, 2016

Country Coach Marketing Tales--What Happens at a Show...


I love the RV industry. I especially love the people who own motorhomes. They’re a gypsy breed with a spirit of adventure. They are predominantly the kindest and friendliest of people too.  I have a thousand friends across the U.S. whom I would never have known if not for my job in this industry. Some are now “family” adopted into the Fanning clan and constantly in  thoughts no matter the distance that may separate us. Over the past quarter century that I have enjoyed my tiny corner in this massive recreation vehicle industry, I have accumulated a lot of memories. I have started to put some of them to paper and see where it takes me. As the old CC Destinations magazine masthead said, it isn’t just the destination; half the fun is getting there.

Let the Water Balloons Fly!

At a show in Billings Montana, my boss who always went to every show and me (who didn't normally go to FMCA shows at that time) got in a late afternoon water fight with the sales staff just before show’s close. There were four or five salesmen, water balloons, and ourselves involved in the fray. Most likely in other companies, it might result in some heads rolling for not tending to the business at hand til the show officially closed for the day. In our case it resulted in the company owner himself taking note of the stacked numbers in favor of Sales staff over Marketing staff. He took it upon himself to man the spicket and fill the water balloons for us to toss. What a crazy water fight that was! No damage to coach interiors or exteriors occurred, but there were a lot of wet salesmen…They didn't toss balloons back with nearly the same fervor we exhibited. For that few minutes we played just as hard as we all worked during that show!

After that show wound down my boss said, “We are going to be flying home on the private plane, not commercial.” OK, I thought, that will be fun!  Well, that was until we got to the airport and I realized it was a little four-seater plane not nearly big enough to appease my apprehension of going from Montana to Oregon in a small aircraft. It took every bit of self control and "mind over matter" to go ahead and load up in one of the two back seats of that little plane! I have to say the scenery was amazing, and the trip was smooth and very entertaining. We landed safely in Eugene Oregon as scheduled with me none the worse for wear. 

In fact I consider it now among the once-in-a-lifetime experiences I was only able to experience because of where I worked!


What happens at a show stays at a show!
Then there was a CC employee charged with setting up all motorhome rallies sales coach displays and at national shows. He traveled in ahead of the show or rally and set the coach display area. He rented landscaping, seating, and show display décor. He made sure there were telephone lines and power set for powering up the display motorcoaches so they could run a/c or heat as the case may be. He was charged with taking care of the display throughout the duration of the event. He had a staff who tidied the coaches each early a.m. of the show…He was a jack of all trades. He was the first in and the last out from the sales and marketing departments for any show my company attended. 

Boy, he had a lot of stories—things that happen on the road during shows and after hours. The first advice he gave me was, “What happens at a show stays at a show.”  Well, in his case, sometimes it does travel home with someone. We were at a show in Minot North Dakota years ago, and a spark was ignited between one of the girls he hired through a temporary staffing agency to ‘watch the doors’ of our coaches. (We’d do this so we could limit the number of people who got into a coach to look around at a time. They were always outgoing, and had a certain “look” --the coach door girls. John interviewed them ahead of the show and chose the staff himself.)

At this particular show, a door girl and John struck up a friendship. By show’s end he had decided to rescue this girl from a bad situation by loading her belongings on the show truck and moving her back to Oregon with him. And that's exactly what he did! They went on to marry and I believe have built a good life together.  You just never know what might happen at a show.


....Again I say, Country Coach, Thanks for the Memories!

Country Coach Club Charities Benefit from Badgeless Offenders


Another Memory of Rallies I Had the Privilege to Help Plan...

Sheriff on Patrol

Motorhome owners are generous souls. Our Country Coach rallies always had a designated charity, Children's Miracle Network, Dogs 4 the Deaf, Wounded Warriors, Junction City Local Aid, and others. 

The rally “sheriff” patrolled the rally grounds looking for people who DID NOT have a rally badge on. 

Joe Mills was the sheriff for years. Then we designated a West Coast and an East Coast Sheriff. John Malabicky was the West Coast Sheriff. He assessed a $1 fine to all badgeless offenders, and he was VERY GOOD at his job. He had ingenious ways to catch you without your badge. He’d knock on your coach door in the morning. If you stepped outside to see who that was, he’d step up and fine you for being with out your badge. Nevermind you were still in your robe!   

At one rally on the East Coast, there were two sheriffs. Joe the old timer and John the new sheriff. As I recall, Joe watched John like a hawk at that rally. And sure enough before rally’s end he was able to catch him out on the beach walking without his badge! A fine was assessed, a photo taken, and it was the highlight of Joe’s rally I think! 

Every dollar raised went for charity and it was all in good fun. Rally attendees LOVED to play along. Some would say when caught badgeless, “How much to have you not bug me for the rest of the rally?” John would say "one hundred bucks" or some outrageous amount, which many times the attendee paid and  had a badgeless rally. Those dollars sure added up--to the benefit of charitable causes in the area where the club was rallying!
CCFI Auction Item Country Coach Wagon crafted by Vern Meighen. 
These days there is a large charity raffle and auction at a rally. Attendees bring gift basket, and art pieces, and jewelry, and many clever things to donate. sponsors donate stays at their luxury resort. Club members have hosted elaborate dinners and wine events in their casitas at luxury resorts. They auction is always fun to watch as the auctioneer is entertainment in itself! 

The best part is that it all benefits a good cause and owners just seem to always get on board and play along....

Country Coach Friends Incorporated is an outstanding example of Club Charitable Giving. 

Monday, February 1, 2016

Desert Shores Motorcoach Resort Premium Site Available


Long time Country Coach Enthusiasts Bill & Sherry Vincent are selling their beautiful lot at Desert Shores Motor Coach Resort.

Take a look at this overview of the home space and feel free to give them a call. 206-979-3218

* Waterfront lot on Lake Two
* Interior features full kitchen with granite counters, stainless steel appliances, bathroom w/Shower, Wood Built-Ins and Desk, Wardrobe Closets, Fans, Gas Furnace, A/C.
* Full Garage w/ room for your Golf Cart, water softener
* Exterior features large patio, fire pit, raised fire-top bar, alumawood pergola, electric heaters and fans.


What a great RV Resort and knowing the Vincents, an impeccably maintained site too!

Friday, January 29, 2016

Country Coach Friends Announce March Rally In Tucson Rally Details


March 14-19, 2016
Country Coach Friends
Casa De Rolls Rally
Lazydays KOA in
Tucson AZ


FUN IS ON TAP! Plans are being finalized. All that is missing is YOU.  Want an idea of some of what this rally will hold? Here’s an overview from the Rally Host Jack Skogman.
Monday, March 14, let’s get this party started! Register, greet old friends, meet some new ones and attend a welcome meeting. We’ll enjoy a Fiesta Taco Bar that vening.
Tuesday, March 15, straight ahead for rally fun! Seminars, a Premier Motor Coach Service Openhouse/Lunch, and that night James Walen’s Heartbeat Band entertains after dinner.
Wednesday, March 16, more fun today! Roundtable discussions and seminars and a Concealed Weapons optional class, a luncheon by Trailers Unlimited and dinner that evening followed by the popular playing card bingo.
Thursday March 17 we’ll enjoy a day visiting local area attractions on our own, and we’ve put together a 4 wheel adventure that is mild enough all towed vehicles can participate. That evening we are on our own and there are a couple fun options we put together. You may wish to grab dinner and then enjoy St. Patty’s Day entertainment at the KOA. Or, You may join friends at Gaslight Theater for a show and dinner (advanced tickets required). Or, take in one of the many fine eateries in the city.
Friday March 18, rest, explore, then enjoy the music! It’s our business meeting today, and an optional wine tour (preregistration required). Also convection cooking class and seminars. Tonight is the big charity raffle benefitting KOA Care Camps (for children with cancer). Dinner and the popular Kid & Nic show wind up the night.
There will be service providers on site, and service signups will be placed at the rally registration table. Dazzling Detail Coach and Tow wash/wax available by appointment Monday - Saturday
Saturday March 19, Check out day. Then it’s August fun straight ahead at the Annual CCFI Friendship Rally at Mill Casino RV Park.
It’s Not Too Late to Be A Part of This Great Rally Adventure in Arizona!

Wednesday, January 27, 2016

Country Coach Rallies Memories! The Pepper Lady



The Pepper Lady

At a Country Coach rally in Eugene Oregon with over 250 coaches in attendance I once had a funny experience with “the pepper lady.” There were approximately 500 rallyers, plus vendors, sales personnel, management, seminar presenters, and other included employees, etc at dinner each night. So in a sea of 650 plus faces or so, I had a particular job at dinner each night. Find the pepper lady and deliver her plated meal to her personally.

This person and her husband were first timers. We were excited to have them meet fellow Country Coach owners. She was deathly allergic to pepper. She sent emails verifying that CC rallies did indeed accommodate her special needs? In writing and in conversations she noted her legal right to receive special accommodations for her disability/allergy. (Every rally form we published had a paragraph regarding the menus, and that people with special diets such as Atkins, no salt, no peanut oil, etc. should plan to accommodate those needs on their own in their coaches. With 500 people it would be difficult to be fair to all—I don’t eat fish, I don’t eat beef, we always had plenty of special requests.) That being said our caterers usually made a few alternate proteins for each dinner for those who cannot eat fish, beef, etc. I was amazed at how accommodating our caterers were over the years in fact.

These first timers seemed even a bit more adamant about their rights, having contacted the president of the owners club and me as the company representative before they ever arrived. So, I spoke with the Club board and with the caterer to get their feedback. They agreed to present her a Pepper-Free dinner every evening with her then being responsible for taking care of  her dietary needs at breakfasts, where she had options on the buffet that were pepper free.  She agreed this would be fine.

Dinners were a seated affair with linens and table décor….really beautiful table sets (no disposables here). Wait staff distributed plated meals hot and tasty to 80+ tables within 15 minutes. They’d hire a local dance team or charitable organization like the Kiwanis who would form a serving line all decked out in crisp white shirts and black slacks. Being a huge event room, it was quite a sight to watch. They were a well oiled machine delivering those plates to our waiting guests. I would visit the kitchen early each evening to check on her entrée ahead of time. When our guests were invited into the main event room to seat themselves for dinner, and the catering staff started distributing plates to all of those seated, I’d go and get my special plate to deliver. 

My pepper lady and I played a game: Find where she was seated tonight. I think she enjoyed the special attention and would change up where in the event room she sat every evening. I’d go ‘find’ her and present her plate. She was very pleased with the added concierge service and they both had a great time at the rally turning in a glowing rally survey. It ended well.  According to their survey, they’d never felt so welcome and were happy with all aspects of the rally experience.

It was one of my many unusual experiences at a rally. My main concern was ensure my pepper lady went home from a Country Coach rally happy (and to avoid any embarrassing claims being filed against my company for not accommodating her dietary needs, of course).

How I loved those rally planning days at Country Coach LLC and the many unique people I met over the years (Like Brian and Kay Case, pictured here at a rally, who were not by the way the Pepper Lady couple:). That aspect of my job is just one of the many reasons I can never say thank you often enough for the beautiful experience of 18+ years in the Country Coach marketing department.

Thanks for the Memories!

If you love making new friends, there are still many area chapters of Country Coach owners out there who rally on a smaller scale.  I particularly like the COUNTRY COACH FRIENDS CLUB; they are an international chapter of FMCA and members comprise several past presidents and officers I worked with while at the now defunct Country Coach LLC. 
If you miss the good old days of Country Coach rallies, I encourage you to visit this growing vibrant club; They put on wonderful rallies! www.countrycoachfriendsincorporated.com

Thursday, January 7, 2016

What Antifreeze Should I put in my Country Coach?


What antifreeze should I put in my motorhome;
where should I buy it?
 
Cummins is a good source for Fleetguard oil.
A Cat dealer is a good resource for your Caterpillar engine.
There is a multi-purpose antifreeze you can buy which is yellow—it’s a designer antifreeze.
--Gary Obermire, owner, Premier RV of Oregon
See Premier RV of Oregon for your Service, Parts and when shopping for a well maintained Pre-owned Highline  Motorhome. (Largest selection of Pre-Owned Country Coaches in the U.S.!)

Country Coach Technical Questions Answered



Kevin Kiscoan
3 Motorhome Questions and Answers
from Kevin Kiscoan of Premier RV of Oregon


1-We are thinking of changing the Norcold to a household refer. Is this a service you offer? If so, what is a ballpark estimate for the material/labor for complete install? How long would it take? Our Coach is a 2008 Allure FE (Norcold 4 door refer is currently installed).


Answer: Yes, this is a service offered at Premier RV of Oregon. We recommend the Samsung RF18HFENBSR model refrigerator ($1799 plus labor hours which start at 10 and will actually depending on accessibility, etc.).  Please feel free to contact Gary Obermire to schedule your appointment.  Remember Country Coach Friends Inc Club members in good standing receive a 10% discount on Labor at Premier RV of Oregon. Thank you

2-I am experiencing low water flow in my kitchen faucet. What might the issue be?

Answer:  If the entire coach water system had low water flow, I would direct you to the water filter in the driver’s side service bay. If it is only the galley that the flow is low, then it may simply be the faucet aerator screen has collected enough debris that it has affected the flow.  Check the aerator screen first, then the water system water filter and let us know what you find.  Thanks again!

3-Our passenger seat is vibrating on its own. We didn't start it didn't know it could do that and now we can't shut it off. Ideas?

Answer: This isn’t too common and is probably one of two possibilities: the switch that turns the vibration mode on/off may not be responding and is stuck but more likely the seat circuit board is malfunctioning and has a relay or board switch stuck on.  I would try to disconnect the seat power to see if it can reset itself, otherwise, contact Kevin at Premier Parts directly and he can gain a cost and availability for parts.

Premier RV of Oregon  
541-998-2640  
premierrvparts@gmail.com